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CONTACT US
If live chat is offline, please email us with as much detail as possible about how we can help. We usually answer within 24 hours. For document requests, see below.
Any documents for verification should be uploaded via ‘My Profile’ or sent to our specialist agents below. Please don’t use the regular Help email.
FREQUENT QUESTIONS
To update your email address, please contact us at [email protected] from the new email you wish to use. For security purposes, include a copy of your valid ID (Passport, National Identity Card, or Driver’s Licence), along with your full name as registered on the account, date of birth, current registered email address, and your most recent deposit method.
Withdrawal times depend on the payment method you choose. If your account is verified and you use a valid payment option, withdrawals can be processed instantly, 24/7, with funds usually arriving within minutes. For other methods, withdrawals are typically processed within two working days.
You can view the available deposit options on our Payment Methods page, or by logging into your account and checking the Cashier. Please note that available methods may vary depending on your country or region.
As a licensed and regulated casino, we are required to ensure that all players are of legal age, play responsibly, and use legitimate funds. To meet these requirements, we reserve the right to request additional documents to confirm your identity, address, or source of funds once certain thresholds are reached. Verification is usually completed quickly through our tool, and verified players benefit from faster withdrawals.
No. For security reasons, all payment methods linked to your account must be in your own name. The name on the payment method must always match the name on your casino account.
You can check your account limits by logging in and visiting My Profile. Under Sensible Play Settings, select Set safe limits on play. If you lower your limits, the change takes effect immediately, while any increase request will only apply after 24 hours.